Giftlok Shipping Policy

 

Thank you for choosing Giftlok as your ecommerce gift destination. This Shipping Policy outlines important information regarding the delivery of your purchased products. Please review this policy before making a purchase.

 Delivery Time: 

We aim to deliver your gifts within 10 working days from the date of your order. Please note that this timeframe may vary depending on the shipping destination and any unforeseen circumstances.

Shipping Charges: 

Shipping charges for your order will be calculated and displayed at the time of checkout. The cost is determined based on the shipping destination, weight of the package, and any applicable shipping promotions or discounts.

Shipping Methods: 

We work with reliable shipping partners to ensure the safe and timely delivery of your gifts. The specific shipping method used will depend on factors such as the shipping destination and package size.

Order Processing Time: 

Once your order is placed and payment is confirmed, we will process it within the shortest possible time. This processing time includes order verification, packaging, and handover to the shipping carrier.

Tracking Your Order: 

For most orders, we provide a tracking number that allows you to monitor the progress of your delivery. You will receive the tracking information via email or by logging into your Giftlok account.

Address Accuracy: 

It is essential to provide accurate and complete shipping information, including the recipient's name, address, and contact details. Giftlok is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Delivery Attempts and Re-Delivery: 

Our shipping partners will make reasonable attempts to deliver your package. If the recipient is unavailable at the time of delivery, the carrier may re-attempt delivery or leave a notification for pickup or rescheduling.

Shipping Damages: 

In the event that your gift arrives damaged or in unsatisfactory condition, please contact our customer support team as soon as possible. We may require supporting evidence, such as photographs, to address the issue.

Please note that we do not have a return policy. Once the purchase is made, it is considered final and cannot be returned or refunded unless the product arrives damaged or in unsatisfactory condition.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team through the provided channels on our website.